MyWinBet Privacy Policy — Your Data, Your Rights

1 Introduction — Why This Policy Exists

Welcome to MyWinBet. We believe you should have full control over your personal data. This Privacy Policy is written to help you clearly understand what information we collect, why we collect it, and how it stays protected.

By using the MyWinBet website or mobile app, you are considered to have accepted this Privacy Policy. If you have any objections, please contact our support team or stop using the platform.

Our goal is simple — when you use MyWinBet, you should never feel like someone is monitoring you or profiting from your data. We only collect what is genuinely necessary to keep the platform running properly.

2 What Data We Collect

MyWinBet collects two types of data — information you provide directly, and data generated automatically while you use the platform.

Information you provide directly:

• Name, email address, and mobile number (collected at registration)
• Date of birth and current address (for age verification)
• Copy of national ID or passport (as part of the KYC process)
• Mobile Banking Number — Mobile Pay, Nagad, or Rocket (for payments)
• Messages and information you send through the support chat

Automatically Collected Data:

• IP address & device information (model, OS version)
• Browser type and language settings
• Your activity on the platform — which pages you visited and for how long
• Betting History & Transaction Records
• Login time & location data (for security purposes)

3 How We Use the Data We Collect

MyWinBet uses your data only for specific purposes, as clearly outlined in the table below:

If you no longer wish to receive promotional emails, you can opt out at any time from your profile settings or by clicking the "Unsubscribe" link in any email.

4 How Long We Retain Your Data

MyWinBet does not retain your data beyond what is necessary. Our general data retention guidelines are outlined below:

• Account Details: For as long as your account is active, and up to 5 years after closure (as required by law).
• Transaction Records: Up to 7 years, in accordance with financial regulatory requirements.
• KYC Documents: 5–7 years in accordance with regulatory authority guidelines.
• Support Chat History: 1 year after the issue is resolved.
• Marketing Data: If you opt out, your data is deleted immediately.

5 Who We Share Your Data With

MyWinBet never sells your personal data. However, in limited circumstances, we may need to share certain information with trusted third parties:

• Payment Providers: Information required to verify transactions with Mobile Pay, Nagad, or Rocket.
• Identity Verification Provider: To verify your identity securely through a trusted third-party provider as part of the KYC process.
• Legal Authority: As required by law in response to valid court orders or official investigations.
• Cybersecurity Partners: For fraud and money laundering detection.

Every third party we share data with operates under a strict confidentiality agreement and may only use that data for the specified purpose — nothing else.

6 Cookies & Tracking Technologies

MyWinBet uses cookies on its website. Cookies are small text files saved by your browser that help improve your experience.

Types of cookies we use:

• Essential Cookies: To maintain login sessions and ensure security. Disabling these cookies will prevent the platform from functioning properly.
• Performance Cookies: To understand which parts of the platform are used most. All data is anonymised and aggregated.
• Preference Cookies: To remember your language and theme preferences.
• Marketing Cookies: Active only with your consent. Used to show you personalized offers.

You can manage or delete cookies at any time through your browser settings. Note that disabling essential cookies may limit certain features.

7 Your Privacy Rights

As a MyWinBet user, you have a number of important rights. We respect them and are committed to helping you exercise them.

To exercise any of these rights, email us at support@mywinbet.bet or reach out via live chat. We are required to respond within 30 days.

8 Protection of Minors

MyWinBet strictly prohibits anyone under 18 from using the platform. Collecting or storing data from minors is completely against our policy.

• Age is verified at the time of registration.
• Proof of age may be requested from any account if there is reasonable cause for doubt.
• If a minor's account is identified, it will be suspended immediately and any deposited funds (excluding bonuses) will be refunded.

9 Security Measures

MyWinBet uses industry-leading technology to keep your data secure. Our security layers include:

• Transport Encryption: All data is encrypted with TLS 1.3.
• Database Encryption: Stored sensitive data is protected with AES-256 encryption.
• Two-Factor Authentication: Enabling 2FA adds an extra layer of security to your account.
• Fraud Detection: Our AI-powered system automatically flags unusual transactions.
• Regular Audits: Reviewed by third-party cybersecurity experts.
• Staff Training: All our staff receive rigorous data protection training.

10 Policy Updates & Contact

MyWinBet may update this Privacy Policy from time to time. When changes are made, we will:

1. We update the "Last Updated" date at the top of this page.
2. We send an email notice for any significant changes.
3. We may occasionally display a notification on the platform.

Continued use of the platform after any changes have taken effect will be considered acceptance of the updated policy.

Privacy-related enquiries:

• Email: support@mywinbet.bet (Subject: Privacy Request)
• Live Chat: 24 hours a day, 7 days a week
• Response Time: typically within 72 hours